TERMS, AGREEMENTS and RETURN POLICIES
All statements in these sections referring to "CAT Computer" will
mean the same as Custom Advanced Technology.
Pricing and Specifications
Price, specifications and terms of offers are subject to change without notice.
CAT Computer is not responsible for typographical and/or photographical errors.
Customer pays return shipping charges for all RMA services. CAT Computer
reserves the right to refuse service to anyone.
Pre-paid company check, personal check, cashier's check or money order (Note:
Pre-paid methods, including cashier's checks, take slightly longer to process
because all payments must first clear with the bank due to the risk of fraudulent
No Purchase Orders, Fax or C.O.D. orders please. Please accept our apologies
but we do not accept international credit cards at this time.
UPS Ground - 5 to 7 business days + 24-48 hours to process the order + 5 to
10 days to custom-build the computer.
UPS 3Day - 3 business days + 24-48 hours to process the order + 5 to 10 days
to custom-build the computer.
UPS 2Day - 2 business days + 24-48 hours to process the order + 5 to 10 days
to custom-build the computer.
UPS Red Next Day Residential - Delivery within 1 business day + 24-48 hours
to process the order + 5 to 10 days to custom-build the computer.
All orders require 24-48 hours processing time before shipping.
CAT Computer does not process orders during weekends.
No deliveries will be made on Saturday or Sunday.
CAT Computer does not guarantee same day shipping.
CAT Computer does not offer International/Canadian shipping options at this
All orders shipped within Texas will be charged sales tax of 8.25%.
Exact delivery times to HI, AK and PR cannot be guaranteed.
Sales tax is only required for orders shipping within our resident states of
business. Therefore all orders shipping within Texas will be charged applicable
sales tax according to your area's tax rate.
You can expect your order to be processed within approximately 24-48 hours,
provided the items are in stock and there are no problems with payment verification.
CAT Computer does not guarantee same day-shipping. Orders are not processed
on weekends and holidays.
CAT Computer respects your privacy. We will not under any circumstances sell
All of the information obtained from our web site will be used for processing
purposes only. The only e-mails you will receive from CAT Computer are updates
to any recent orders and/or returns.
Change of Order
You may request a change to your order provided the order has not already been
charged to your account. Please call 1-214-457-1222 during CAT Computer's
hours of operation to request a change to your order. Please have your sales
order (SO) or customer number ready for better assistance. We strongly discourage
sending change order requests via email because it is unlikely we will receive
the message in time to make an adjustment due to the sheer volume of emails
we receive each day.
CAT Computer strives for accuracy in all item descriptions, photographs, compatibility
references, detailed specifications and any other product-related information
contained herein or referenced on our website. Due to human error and other
determinates we cannot guarantee that all item descriptions, photographs,
compatibility references, detailed specifications and any other product-related
information listed is entirely accurate, complete or current, nor can we
assume responsibility for these errors. In the event a product listed on
our website is labeled with an incorrect price due to some typographical,
informational, technical or other error, CAT Computer shall at its sole discretion
have the right to refuse and/or cancel any order for said product and immediately
amend, correct and/or remove the inaccurate information. Additionally, if
hyperlinks to other websites from CAT Computer are provided as resources
to customers looking for additional information and/or professional opinion,
CAT Computer does not assume responsibility for the claims and/or representations
made on these or any other websites.
Cat Computer is not responsible for changes or variations in product specifications
and/or physical appearance. In the interest of our customers, CAT Computer
puts forth its best efforts to ensure that all product information is up-to-date
and factual. Unfortunately there are varying determinates which, although
infrequent, could cause the information on our website to become outdated
without our immediate knowledge. This includes but is not limited to new
versions or revisions, color deviations, retail package alterations and other
variations that may be considered inconsequential by the original component
manufacturer. CAT Computer relies on the manufacturer to communicate these
differences to us as soon as possible, but this is not always done in a reasonable
time frame. Presently we have no way of alerting customers prior to purchase
in the event the manufacturer fails to do so. Consequently, CAT Computer
will not be held responsible for product revision changes.
Software Return Policy
Return OEM Software for refund within: non-refundable
Return Defective (OEM) Software for replacement within: 30 days
This is our Detailed Software Return Policy.
Opened OEM software can only be returned for replacement, and replacement RMAs
will only be honored if the returned software is defective or damaged.
No software returns will be accepted after 30 days.
OEM software is non-refundable once purchased and delivered. OEM versions are
intended for system builders only and cannot be transferred to another PC once
installed. CAT Computer is not responsible for system/software incompatibility,
and incompatibility issues do not qualify software as damaged or defective.
Customers are encouraged to contact the respective software publisher for
answers to technical questions, prior to purchase.
LCD Display Return Policy
Return for refund within: non-refundable
Return for replacement within: 30 days
There must be a minimum of 8 dead pixels to declare an LCD display defective
and eligible for return.
CAT Computer adheres to the dead-pixel policy that is observed by the majority
of our manufacturers. In order to declare any product with an LCD screen "defective" and
eligible for replacement or refund through any applicable CAT Computer Return
Policy, there must be a minimum of 8 (eight) dead LCD pixels.
Desktop PC, Notebook, Workstation, Gamer and Server Return Policy
Return for refund within: non-refundable
Return for replacement within: 30 days (defective items only)
This is our Detailed Desktop PC, Notebook, Workstation, Gamer and Server Return
Policy. Under this policy all Desktop PC's, Notebooks, Workstations, Gamers
and Servers are non-refundable, and this supersedes all other return policies.
There are NO EXCEPTIONS to this policy. Any Desktop PC's, Notebooks, Workstations,
Gamers or Servers that are deemed defective may be returned for a replacement
or repair within 30 days only, but a request for refund will not be granted.
If a Desktop PC, Notebook, Workstation, Gamer or Server is returned for a replacement,
but no problems are found, the Desktop PC, Notebook, Workstation, Gamer or
Server will be returned at your (the buyer's) expense. You should be certain
in your decision to purchase a Desktop PC, Notebook, Workstation, Gamer or
Server and must agree to this policy before completing your order. By confirming
your order, you indicate your agreement to this policy.
A defective Desktop PC, Notebook, Workstation, Gamer or Server that is returned
for a replacement may be repaired or replaced at CAT Computer's discretion,
unless otherwise required by law. We strive to uphold our standard RMA processing
time for these types of items; however, in some situations the item may require
parts that may have to be ordered from the manufacturer for repairs. Unfortunately
CAT Computer cannot expedite the RMA repair process in these situations, as
we must abide by the manufacturer's established processing time. If you have
a question regarding a Desktop PC, Notebook, Workstation, Gamer or Server,
please contact our Customer Service Department. THIS RETURN POLICY DOES NOT
APPLY TO DESKTOP PC's, NOTEBOOKS, WORKSTATIONS, or SERVERS PURCHASED UNDER
AN "ON-SITE" WARRANTY OR AN "EXTENDED" WARRANTY.
CAT Computer RETURN GUIDELINES
All returns require an RMA (Return Merchandise Authorization) number, which
can be obtained by contacting our Customer Service department. Please save
all packaging and accessories for any item that is returned to CAT Computer.
All original equipment, components, manuals, cables, documents and packaging
must be returned with your item in order for CAT Computer to process your
RMA. An item returned for a replacement may be repaired or replaced at CAT
Computers discretion, unless otherwise required by law. Products with specific
refund and return policies and deadlines must be returned within the time
periods specified for each item. All items sold through CAT Computer are
subject to our "Terms, Agreements and Return Policies" page (this
damaged items cannot be returned.
Removal or alteration of a product's serial number or serial number sticker
will automatically void your CAT Computer Return Policy. Products that are
returned to CAT Computer with a missing, damaged or altered serial number will
be refused RMA service and returned to you.
Additional RMA Terms
Physical Damage Policy
Physically damaged items cannot be returned to CAT Computer.
Improper settings or over clocking of CPUs are non-returnable. CPUs that are
chipped, burnt or have bent/broken pins are considered physically damaged and
cannot be returned for refund or replacement. Physical damage includes (but
is not limited to) improper handling and any other type of damage sustained
by irregular use.
CAT Computer encounters bent pins regularly when inspecting physically damaged
CPUs. Forcing a processor into position will not solve an installation problem
and may void your CAT Computer return policy.
If you return any physically damaged item to CAT Computer, the item will be
returned to you at your expense.
CAT Computer Purchase Agreement
By accepting delivery of any product delivered from CAT Computer ("Custom
Advanced Technology"), you ("Customer") agree to be bound by
the terms and conditions listed below. You and CAT Computer agree that the
following terms and conditions are the exclusive terms governing the sales
transaction between Customer and CAT Computer. Any attempt to alter, supplement,
modify or amend these terms and conditions by the Customer will be considered
a material alteration of this agreement and, therefore, are null and void.
In addition, these terms and conditions are subject to change at any time,
without prior written notice. Therefore, please check these terms and conditions
carefully each time you place an order with or accept delivery of any goods
from CAT Computer.
1. CAT Computer SATISFACTION GUARANTEE
CAT Computer offers our customers a 30-day satisfaction replacement or repair
guarantee on all purchases, except open boxed or remanufacturered items. All
open boxed or remanufactured will each have their own specified warranties
as stated on our website.
Product Return Procedure
To return a product for repair or replacement in compliance with CAT Computer's
satisfaction guarantee, you must obtain a Return Merchandise Authorization
("RMA") number within the guarantee return period for the product
(described above). Please call 1-214-457-1222
to acquire steps for obtaining an RMA number. All RMA requests must be filed
online. CAT Computer will not
accept returns without prior authorization and an RMA number. Once issued,
RMA numbers are valid for 15 days within which return products must be received
by CAT Computer. RMA numbers will not be extended or reissued. Customer should
prominently display the RMA number(s) on the shipping label of boxes containing
the returned product.
• Customer is solely responsible for shipping any returned product to CAT
Computer. Customer agrees to use only reputable carriers capable of providing
delivery and insurance for the entire value of the shipment. Customer agrees
to bear all shipping and insurance charges and all risk of loss for the return
product during shipment. If returning for replacement, customer agrees that
all returned products will be 100% complete, in re-saleable condition, and
will include the original packaging material, manuals, warranty cards, and
other accessories provided by CAT Computer. If any component of the returned
product is missing, CAT Computer's Replacement Procedure will be breached and
CAT Computer may in its sole and absolute discretion reject the entire return
or choose to impose additional charges against the customer for replacement
of the missing component(s).
• CAT Computer will not refund to Customer the original shipping charges.
2. Limitation of Liability
IN ALL CIRCUMSTANCES CAT COMPUTER'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE
PRICE OF THE PRODUCTS SOLD. CAT COMPUTER SHALL NOT, UNDER ANY CIRCUMSTANCES,
BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION,
OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY
LIMIT. CAT COMPUTER SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES
AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE,
LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT CAT COMPUTER
HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
3. General Terms and Conditions
Payment Terms; Orders: An order is not binding upon CAT Computer until it is
accepted; CAT Computer must receive payment before it will accept an order.
Payment for product(s) ordered is due prior to shipment. Customer can make
payment by credit card, or some other method prearranged with CAT Computer.
You agree to pay the amount(s) due as specified on the invoice, and you agree
to pay interest on all past-due sums at a rate of 1.5% per month or the highest
rate allowed by law, whichever is greater.
Shipping Charges: Your total cost for purchase of any product will include
shipping and handling charges shown on the invoice.
Title; Risk of Loss: CAT Computer will arrange for shipment of ordered product(s)
to the Customer, Freight On Board (F.O.B.) shipping point, meaning title to
the product(s) -- excepting software-- and risk of loss passes to the Customer
upon delivery to the carrier. CAT Computer reserves a purchase money security
interest in the product(s) until its receipt of the full amount due. Customer
agrees to allow CAT Computer to sign appropriate documents on Customer's behalf
to permit CAT Computer to protect its purchase money security interest. Title
to software will remain with the licensor(s). All software is provided subject
to the license agreement of the software maker. Customer agrees to be bound
by any software license agreement once the seal on the package is broken. CAT
Computer will advise Customer of estimated shipping dates, but CAT Computer
will, under no circumstances, be responsible for delays in delivery, and associated
damages, due to events beyond its reasonable control, including without limitation,
acts of God or public enemy, acts of federal, state or local government, fire,
floods, civil disobedience, strikes, lockouts, and freight embargoes.
Governing Law and Jurisdiction: Any dispute arising out of or related to these
Terms and Conditions or the sales transaction between CAT Computer and Customer
shall be governed by the laws of the State of Texas, without regard to its
conflicts of law rules. Specifically, the validity, interpretation, and performance
of this agreement shall not be governed by the United Nations Convention on
the International Sale of Goods. CAT Computer and Customer consent to the exclusive
jurisdiction and the exclusive venue of the State Courts of the State of Texas,
Dallas County, to resolve any dispute between them related hereto, and the
parities waive all rights to contest this exclusive jurisdiction and venue
of such Courts. Finally, the Customer also agree not to bring any legal action,
based upon any legal theory including contract, tort, equity or otherwise,
against CAT Computer ("Custom Advanced Technology") that is more
than one year after the date of the applicable invoice.
Severability: If any provision contained in this agreement is or becomes invalid,
illegal, or unenforceable in whole or in part, such invalidity, illegality,
or unenforceability shall not affect the remaining provisions and portions
of this agreement, and the invalid, illegal, or unenforceable provision shall
be deemed modified so as to have the most similar result that is valid and
enforceable under applicable Texas law.
Waiver: The failure of either party to require performance by the other party
of any provision of this agreement shall not affect in any way the first party's
right to require such performance at any time thereafter. Any waiver by either
party of a breach of any provision in this agreement shall not be taken or
held by the other party to be a continuing waiver of that provision unless
such waiver is made in writing.
Entire Agreement: These terms and conditions, together with CAT Computer's
invoice regarding the products ordered by Customer, are the complete and exclusive
agreement between CAT Computer and Customer, and they supersede all prior or
contemporaneous proposals, oral or written, understandings, representations,
conditions, warranties, and all other communications between CAT Computer and
Customer relating to the subject products. This agreement may not be explained
or supplemented by any prior course of dealings or trade by custom or usage.